lewis
08-31-2010, 01:09 PM
Dear CA Technologies | 3Tera Customers and Partners,
Welcome to CA Technologies. We are very excited about our new merger and the opportunities it will bring for all our existing and prospective customers. The CA Technologies and 3Tera support teams have already started working together to integrate our support efforts.
In the next few weeks CA Technologies will begin making changes in the way we support CA Technologies | 3Tera products. Please read this important email which contains information about changes to your support services and how to continue to work with the CA Technologies | 3Tera Support team.
What is changing?
Online Self-Service Support: The 3Tera support pages (http://www.3tera.com/Company/Support.php) will be retired and replaced by CA Support Online (https://support.ca.com/irj/portal/anonymous).
Email Support: The email support@3Tera.com will be retired and will no longer allow issues or issue updates to be submitted via email.
Phone Support: All inbound calls will come through the local CA Technologies country number (http://www.ca.com/us/support/phone.aspx) or the North America number: 1 800 225 5224, including calls for after hours support.
What do I need to do?
For now, nothing. Before the changes take effect, we will contact you again to alert you when they will be effective. If you are new to CA Support Online, we’ll give you instructions to access CA Support Online and set your password. If you already have a CA Support Online user ID, your new CA Technologies | 3Tera product entitlement will be provided automatically at cutover.
What if I have additional questions about CA Support Online?
CA Customer Care is always available to assist you, but here are some helpful links for more information about CA
Support Online:
CA Support Online self-service support portal (https://support.ca.com/irj/portal/anonymous)
CA Support Telephone Directory by Country (http://www.ca.com/us/support/phone.aspx)
Optional CA Support value-add (http://www.ca.com/us/content/campaign.aspx?cid=189815) offerings and enhanced maintenance tiers (http://www.ca.com/us/content/campaign.aspx?cid=219395)
CA Support policies (https://support.ca.com/irj/portal/anonymous?NavigationTarget=navurl://b955e6a86e4bea6b9487fc41cb6a19b5)
Working with CA Support (https://support.ca.com/phpdocs/0/common/working_with_ca_support.pdf) guide
Go Live with CA Technologies (http://www.ca.com/us/go-live.aspx) program information
Contact CA Customer Care (http://www.ca.com/us/servicecenter/) anytime for:
o Non-technical licensing, billing, contractual or product related questions
o Case management help—open a case online or by telephone
o CA Support Online assistance
Sincerely,
CA Support Delivery Team
CA Support – Easy Access – Trusted Advice – Always On (http://support.ca.com/)
Welcome to CA Technologies. We are very excited about our new merger and the opportunities it will bring for all our existing and prospective customers. The CA Technologies and 3Tera support teams have already started working together to integrate our support efforts.
In the next few weeks CA Technologies will begin making changes in the way we support CA Technologies | 3Tera products. Please read this important email which contains information about changes to your support services and how to continue to work with the CA Technologies | 3Tera Support team.
What is changing?
Online Self-Service Support: The 3Tera support pages (http://www.3tera.com/Company/Support.php) will be retired and replaced by CA Support Online (https://support.ca.com/irj/portal/anonymous).
Email Support: The email support@3Tera.com will be retired and will no longer allow issues or issue updates to be submitted via email.
Phone Support: All inbound calls will come through the local CA Technologies country number (http://www.ca.com/us/support/phone.aspx) or the North America number: 1 800 225 5224, including calls for after hours support.
What do I need to do?
For now, nothing. Before the changes take effect, we will contact you again to alert you when they will be effective. If you are new to CA Support Online, we’ll give you instructions to access CA Support Online and set your password. If you already have a CA Support Online user ID, your new CA Technologies | 3Tera product entitlement will be provided automatically at cutover.
What if I have additional questions about CA Support Online?
CA Customer Care is always available to assist you, but here are some helpful links for more information about CA
Support Online:
CA Support Online self-service support portal (https://support.ca.com/irj/portal/anonymous)
CA Support Telephone Directory by Country (http://www.ca.com/us/support/phone.aspx)
Optional CA Support value-add (http://www.ca.com/us/content/campaign.aspx?cid=189815) offerings and enhanced maintenance tiers (http://www.ca.com/us/content/campaign.aspx?cid=219395)
CA Support policies (https://support.ca.com/irj/portal/anonymous?NavigationTarget=navurl://b955e6a86e4bea6b9487fc41cb6a19b5)
Working with CA Support (https://support.ca.com/phpdocs/0/common/working_with_ca_support.pdf) guide
Go Live with CA Technologies (http://www.ca.com/us/go-live.aspx) program information
Contact CA Customer Care (http://www.ca.com/us/servicecenter/) anytime for:
o Non-technical licensing, billing, contractual or product related questions
o Case management help—open a case online or by telephone
o CA Support Online assistance
Sincerely,
CA Support Delivery Team
CA Support – Easy Access – Trusted Advice – Always On (http://support.ca.com/)